U.S. Shipping, Returns, Policies

Payment Terms:

·         We accept VISA, MasterCard, American Express, Diners Club, Personal Checks and US Money Orders in US funds, plus PayPal.  When paying by check or Money order, please allow 7-10 business days for those payments to clear upon receipt. We do not ship COD. On preorder items, PayPal and Check/Money Orders are funded to us immediately. Based on customer history, the amount of items order (custom or special) or total order value, we may automatically take up to a 25% deposit.

Preorders:

·         At Monsters in Motion, we offer a unique way to acquire rare and limited products by preordering them in advance. Many of our products are so in demand that they are sold out before they even arrive. If you prefer to wait until the product arrives, it may be too late. Since we sell over 5,000 rare and unusual items they may or may not be in stock, but are always available, even if there is no preorder arrival date given, unless marked sold out. It is best to inquire by email or phone to verify availability of items.We recommend using a credit card for preorders, as we will not charge it until the item is ready to ship. This way you can reserve the item with no upfront cost. Monsters in Motion reserves the right to charge credit cards for preorders immediately if the customer has a history of cancellations  Please note when using your PayPal account, you are authorizing them to pay us instantly.

Shipping:

·         Whenever possible, we try to combine multiple items together to save you shipping costs. Since preorder item arrival times are only estimates, we strongly suggest keeping any preorder item in separate orders from in-stock or other preorder or special order items. We will ship ahead any in-stock items in orders that contain preorder items yet to arrive. This will result in extra shipping costs to you. Please be mindful of this when combining preorder or special items in a single order. Also, some items, such as posters requiring a separate mailing package (tube), or very fragile items, may need to be shipped apart from others.

 v·    “Our goal is to process your order as quickly as possible.  Your choice of shipping service is just that, i.e., if you chose 2 or 3-day shipping, that means it will take 2 or 3 days from the time of shipping, not when ordered. However, you should allow 6-14 days for delivery from the time the order is actually entered into our system if that particular item is in stock, unless otherwise noted or advised. Tracking will be provided within 24 business hours of shipping. Also, only USPS or FedEX epress“ We do our best to accurately estimate arrival times, but because we carry rare and/or limited items, we prefer to not list using "in-stock" advertising. Please don't assume an item is in stock because you don't see a preorder date. It's best to call or email us before purchasging if you have availability questions When a manufacturer updates us of a new arrival date, we then adjust that online. Also, some items are shipped to us directly from the manufacturer in Japan or China and may take longer than expected. Our items are sold as new unless otherwise specified.

Though our goal is to provide pristine products, some items may have slight cosmetic flaws from normal shelf wear or differences in color shade, general appearance, packaging or model version and may differ from our posted product photos. Boxes may have slight creases or dents, also. These conditions are not considered defects. Keep this in mind when ordering and by all means email or call us before you purchase or open a sealed box or purchase. Please inquire first if you have any questions about appearance or availability.

 Only Priority Mail Express is guaranteed delivery. Priority Mail, First Class, Media Mail Smart Post, and FedEx are not. Monsters in Motion is not responsible for delayed or lost packages from the U S Postal office or FedEx. You may file a claim with them if this happens. If you want guaranteed delivery and don't see that option, please contact us to give you a quote. Based on costs, area and shipping times, Monsters in Motion reserves the right to use a different postal carrier or service than whay you chose in checkout. If you have a specific restriction on your postal carrier, please let us know in the checkout "notes" section. If you are uncertain of anything regarding the item(s) please inquire by email or phone before purchasing to verify stock, quality, shipping protocols, and/or appearance of item(s). 

·         Shipping charges are estimated only. Final adjusted shipping charges will be calculated at the time of actual shipping based upon both the "raw weight" and "dimensional weight" (Length x Height x Width).  Also, at times shipping charge adjustments occur due to unexpected special handling or packaging, or size and weights as many items are newly released, so we may attempt to contact you for additional shipping charges prior to shipping the products. We reserve the right to charge you or change the method of shipping to accommodate funds provided or for other reasons. The customer accepts that all direct, out of pocket shipping charges to Monsters in Motion are to be paid for by the customer.  Monsters in Motion does not absorb shipping charges for any reason.  

Special Items:

Since we sell over 5,000 rare and unusual items such as special made-to-order pieces, CD's/DVD's, Blu-ray's, LP's, Media, Resin kits, Upgrade Kits, Statues, T-shirts, Signs, Apparel, Pins, Fantasy Boxes/Sets/Kits/Lobby Cards, Signs Prop replicas, Purses, Posters, Books, Magazines, Moebius and Lighting kits, Decals,  and Paints,  they may or may not be in stock, but are reordered bi-weekly, so they can ship anywhere from a few days to 8 weeks, generally, and certain items may take more. Some titles are rare and/or unusual and we may limit the amount we sell to any one customer to give all of our customers an opportunity to get one. Your media may or may not be CDR or DVR. Please visit our DVR/CDR disclaimer page for more info. It is best to inquire by email or phone to verify availability or appearance of items.  It is best to inquire by email or phone to verify availability or appearance of items. Packaging may vary from what the website represents as the manufacturer changes that without notice. Items are sold as new, unless specified as used, though boxed items may have some handling marks, etc. If you are concerned about the outer box appearance, please specify "mint box", when ordering. Many costumes, accessories, masks, etc are seasonal, and may not have a definitive arrival date. Books & magazines are reordered bi-weekly, so they ship anywhere from a few days to 6 weeks, however some are imported or independently published and the lead time may be much longer. Some models do not come with printed box or instructions and are intended for experienced modelers. Please inquire by email if you are on a timeline, and we strongly suggest taking advantage of our preorder policy and use a credit card, so you won’t be charged for your item(s) until shipping time.

"Some kits, figures and models are made to order and may take 10 days to 6 weeks to ship, possibly more. Please inquire by phone or email if you have a time restriction “

Customer Info:

• “We ask that you read our "info and policies" section of our website for a better understanding of the process of address change “All customer information is order based. If you change your shipping or billing info, it will remain the same in your order, but your account will reflect the changes, and any order after that will also reflect the new changes. If you have an outstanding order yet to be shipped, it is your responsibility to inform us by email or phone of any changes to your account and get confirmation from us. This way we will be aware and make sure your item gets shipped to the correct address. Please update your online profile, also, as it will continue to default to your personal info until you update that. ” Please update your online profile, plus it’s very important that you use proper spelling, address formatting and punctuation. Also, if you want to change your email, please login to your account with your old email, then change the email in your profile, then the next time you login, you will just use your new email address with your same password. This avoids creating the confusion that multiple accounts can bring 

Resin Kits, Costumes and Special Made to Order Items:

·         Resin kits require model building and painting skills. Many parts may require prep, sanding, fitting and some scratch building. Some models do not come with printed box or instructions and are intended for experienced modelers. Our amazing staff of professional model builders can build and paint this kit for you. All masks and costume manufacturers focus their products for the Halloween holiday and release dates are geared for late September to mid-October. All special made-to-order items are hand made to order and may take 10 days to 8 weeks to ship, possibly more. Please inquire by phone or email, before purchasing, if you have a time restriction. Acquiring collectibles requires PATIENCE. In collectibles, patience is the ultimate virtue which allows tremendous satisfaction in the long run Some kits, figures and models are made to order and may take 10 days to 6 weeks to ship, possibly more. Please inquire by phone or email if you have a time restriction “

Cancellations, Domestic Orders Returns and Refunds:

·         Any shipments lost or damaged in which the customer did not request and pay for tracking, confirmation, or insurance, are the sole responsibility of the customer, and Monsters in Motion is not to be held responsible for any losses incurred. We only accept cancellations by telephone and during our business hours. If you cannot call, please do not assume it is cancelled without a confirmation from us. We cannot cancel an order that has already been processed for shipping! We do not refund any shipping charges for late cancellations (within 2 weeks of arrival). There is a 15% cancelation fee for all preorder, non-stock, late, made-to-order items or Paypal cancellations or if you decide to change from Paypal to another form of payment as PayPal does not refund service fees for any reason.”  Buyer will pay for return shipping.  

·         ALL returns, exchanges, or claims for missing or damaged parts must be made within 7 days of receipt, and The item must be returned in original condition that you received it. ALL returns, exchanges, or claims for receiving the wrong item must not be opened or tampered with. Monsters in Motion assumes no responsibility for lost, stolen, or damaged packages that have been verified as delivered by tracking through USPS or FedEx. If you have concerns about delivery in your area, we offer signature required options. Please call (714) 577-8863 for an RMA # (Return Merchandise Authorization Number). We will not issue an RMA # through e-mail. Do not return entire kits or product items without prior authorization, and without receiving an RMA #. Allow our staff time to resolve issues which arise. If you want to return an item that is not defective, you may, but will be responsible for return shipment costs, and will only be refunded for the cost of the item, minus 15% restock fee if the item is returned in original condition.

·         There are no refunds on Money orders or Checks for any order, regardless of reason. We will only issue store credit for purchases with checks or Money Orders. There are absolutely no refunds or exchanges on Custom Built & Painted items, Finished Kits, Special Orders, or shipping and handling fees for any reason.

·         Masks, Costumes, and/or other apparel are may not be returned due to the COVID-19 restrictions. Plastic kits must be unopened to return.. Refunds are only for products only, not shipping nor return shipping. We can only issue credit(s) to the original method of payment that was used in the transaction. Resin kits may only be returned if defective.  Sanding, gluing or painting constitutes a used product and is not eligible for return. If they are in the exact condition they were upon arrival, you may return it at your cost for a refund of the product only, plus 15% restock.  Some items may have slight cosmetic flaws from normal shelf wear or differences in color shade, general appearance or model version and may differ from our posted product photos. Keep this in mind when ordering and by all means email or call us before you purchase or open a sealed box. Also, please inquire first if you have any questions about appearance or availability. We do not refund any shipping for returns, unless the item is defective.

·         DVD's-DVR's-Blu-Ray's-CD's-CDR's (reproductions)-Soundtracks-Software are non-returnable or refundable unless discs are damaged. Damaged or defective videos, soundtracks and software may be returned for the same merchandise only. There are no refunds on DVD'S-DVR'S-BLU-RAY'S-CD'S-CDR'S-SOUNDTRACKS-SOFTWARE or any recorded media. Some media may be original and some may be reproductions. If a jewel case is cracked, we will replace the case for you Please call (714) 577-8863 for an RMA # (Return Merchandise Authorization Number). We will not issue an RMA # through e-mail. Do not return entire kits or product items without prior authorization, and without receiving an RMA #.  Allow our staff time to resolve issues which arise. 

Missing or Damaged Parts:

· It is your responsibility to promptly inspect your purchase upon receipt, before you attempt to assemble, sand or paint,  We are not responsible for damages done by your country's customs office or postal handling. manufacturer on your behalf. If you receive a damaged or missing parts from your package item, please take pictures of all items, product packaging and shipping box before you do anything else, as this is crucial proof for us to file a claim on behalf of you from the manufacturer and/or the shipping service, within 30 days of receipt. The item must be returned in original condition that you received it.

Buildup and Finished Kits:

·         These orders are considered commissioned works of art and must be paid for in full upon ordering.  All items ordered as Finished or Custom Buildup will be painted per your color instructions. If none are specified our artisans will choose colors most suited for the character or item. Assuming the item is in stock, please allow 4 to 6 weeks to complete. Spacecraft, ships, vehicles, or scratch-built accessories & bases can take up to 12 weeks. Although custom built and finished kit orders are a final sale, we promise to do our utmost to insure your satisfaction If no instruction or reference is provided, we reserve the right to improvise adequate instruction via our artists' experience and ability.

“Monsters in Motion reserves the right to cancel orders and refund customers' money because of pricing, inventory, or advertising errors or changes”